Major Sports League Customer Support Agent (Orem, UT)
SYKES Orem, Utah
sports customer support cx team customer support calls training sports customer experience digital operational seasonal customer service
March 9, 2023
Why Foundever Go further with Foundever . Are you ready to move your career forward? We are looking for Seasonal Customer Service Representative to join our team of incredible people. At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Foundever has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you! All our calls are inbound calls only- no cold calling. Work with Us and You'll Enjoy: Full-Time Schedule $16/hour Provided equipment for the role Hands-on, 100% paid training Internal Mobility (84% of our managers are promoted within) Employee discounts Referral bonuses EverBetter wellness program Heath benefits, including: Medical Dental Vision Employee Assistance Program (EAP) 401K retirement plan with company match Paid Time Off Location Requirements: ***** Must live within** 50 miles of our Orem, UT site*** Location: 545 E University Pkwy, Orem, UT 84097 Core Responsibilities: Support customers of a major North American sports league! Drive customer support through phone, chat, and/or email using various different tools Respond to customer inquiries with a focus on providing a solution to the specific issue Help customers understand the services offered and discover which features will benefit their needs Troubleshoot access to online services through password resets Meet or exceed performance expectations in regard to customer satisfaction and other related metrics/KPIs Qualifications Able to work on-site in Orem, Utah You are 18+ years of age You have a high school diploma or GED You can pass a criminal background check and drug test (if applicable) You are eager to advance your career with a reliable company You work well with a team or independently Interest or knowledge of sports is a plus! About Foundever Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Get to know us at ~~~ and connect with us on Facebook, LinkedIn and Twitter. EEO Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. About Foundever Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
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